“Loyal Solutions exceeded my expectations. The system perfectly adapts to our needs and to the requirements demanded by ISO 9001 for managing the document system, and the same goes for ISO 14001 and ISO 45001.”
FACUNDO MOLINA
Gerente de Excelencia Operacional en Eramine Sudamerica S.A., Eramet
Client Story
ABOUT ERAMET
A mining and metallurgical group building a lithium carbonate plant in Salta
Eramet is a French mining and metallurgical group. Through its Argentine subsidiary, Eramine Sudamérica S.A., it operates a pilot plant for lithium carbonate production in the Centenario-Ratones salt flat, in the province of Salta. The deposit covers more than 500 square kilometres.
The subsidiary is in the final stages of building a production plant with advanced technology. It will allow more efficient use of resources and the production of battery-grade lithium carbonate for the automotive industry, alongside the development of critical metals for the energy transition.
AN INTERVIEW WITH ERAMINE’S OPERATIONAL EXCELLENCE MANAGER
Building a quality management system before the plant starts up
In a virtual interview, Facundo Molina, Operational Excellence Manager at Eramine Sudamérica S.A., explained that the project was still in its construction phase, with production expected to start between May and July 2024. The need for a quality management system arose during this preparation.
Eramine’s main goal is to meet the requirements for ISO 9001, ISO 14001, and ISO 45001 certification once the plant is operating. Facundo said they chose LOYAL because it meets those requirements and supports the entire certification process.
“LOYAL perfectly suits our needs and the requirements of ISO 9001 for the treatment of the document system, and the same applies to the other two standards (ISO 14001 and ISO 45001).”
— Facundo Molina, Operational Excellence Manager, Eramine Sudamérica S.A.
GETTING STARTED
A first management system, built while the plant is under construction
LOYAL began implementing the DMS (Document Management System), QMS (Quality Management System), and KPI (Key Performance Indicator) modules at the end of October 2022. Facundo described the start as a little challenging: it was Eramine’s first management system, and the team was busy with other activities. They adapted well, however, and made strong progress on document management, their main need. They are now in the implementation phase, uploading, reviewing, and approving documents.
FLEXIBILITY TO BUILD A SYSTEM THEIR OWN WAY
A versatile platform that doesn’t restrict
One of the strengths Facundo highlighted is LOYAL’s flexibility, which allowed Eramine to create a system tailored to its needs. Parametrisation takes more resources, training, and knowledge, but he sees it as a major advantage when developing custom software.
“I had never implemented a management system before, and the great thing is that the package we bought gave us a lot of flexibility; it didn’t restrict us. The system is very versatile; we can do a lot of things I had never even considered.”
— Facundo Molina
STRICT DOCUMENT CONTROL
Keeping documentation current where safety is at stake
Another benefit is the ability to keep the entire documentation system tightly controlled, which is vital in the chemical field, where an oversight can lead to an accident. It also helps raise awareness of existing risks.
“The system is good because it allows you to keep your entire documentation system under control. In the chemical sector, when you don’t have up-to-date documentation, a safety incident can occur, which is something nobody wants… That’s how far things can go when you don’t have documentation under control.”
— Facundo Molina
SUPPORT THROUGH IMPLEMENTATION
A present team despite a busy construction schedule
Facundo praised the LOYAL team’s service, especially the work of Lisette Flores from the Services team. Despite the demands on Eramine’s people, who are in the middle of building a plant, she stayed closely involved throughout the implementation.
Asked whether he would recommend LOYAL to other companies, he answered with a resounding “yes, absolutely.” He already knew of other industries using the software and had heard positive feedback before signing.
THANK YOU
Listening to our clients, every day
At LOYAL, customer satisfaction is paramount, and every testimonial is a chance to listen and keep improving. We thank Eramine for choosing us and for their trust, Facundo Molina for his positive attitude during the interview, and the LOYAL team for their work so far.
We recommend watching the full interview to see the complete customer experience, from contracting the service through installation and after-sales support.
Could LOYAL support your path to ISO certification?
Keep your documentation under control and build a quality management system around your own processes.
