QUALITY AND INFORMATIO SECURITY POLICY
LOYAL SOLUTIONS in its processes of: Commercialization, Design, Development, Implementation, Support, and Provision of services associated with LOYAL software for comprehensive and document management systems of business processes, establishes a firm commitment to quality, information security, and continuous improvement as one of the pillars of its management and competitive strategy.
The satisfaction of our clients is a key factor for the lasting success of our company. For this, we take into account the needs related to our activities and the fulfillment of applicable requirements.
The fulfillment of this commitment is based on:
OUR CUSTOMERS
We strive to ensure that the customer requirements are identified and transformed into satisfaction, providing the necessary resources to achieve this.
OUR PEOPLE
We are committed to ensuring that our multidisciplinary team is competent and qualified to perform work that impacts the quality and information security of our products or services, providing them with approriate information and training.
OUR PROCESSES
We plan and control our activities to deliver products and services that meet our customers’ expectations, ensuring the confidentiality, integrity, availability, and privacy of information.
OUR COMMITMENT TO CONTINUOUS IMPROVEMENT AND ITS EFFECTIVENESS
In order to achieve customer satisfaction, we ensure the proper performance of our quality and information security management system, guaranteeing the conformity of our processes and ensuring the conformity of our products and services.
We are committed to meeting requirements and continuously improving the effectiveness of the quality and information security management system, as defined by the ISO 9001:2015 and ISO/IEC 27001:2022 standards.
OUR SECURITY
To provide services in accordance with the Service Level Agreement (SLA), in compliance with legal, contractual, and regulatory requirements agreed with our clients, ensuring the confidentiality, integrity, availability, and privacy of information.
To guarantee the continuity of critical business processes through the implementation of best practices that protect company resources and assets.
Management ensures that this Quality and Information Security Policy is communicated, understood, and applied throughout the organization, and is reviewed for its ongoing suitability.
