QUALITY AND INFORMATIO SECURITY POLICY

LOYAL SOLUTIONS, in its processes of design, development, production, and support of software solutions focused on comprehensive quality management and document management for companies, establishes a strong commitment to quality, information security, and continuous improvement as one of the pillars of its management and competitive strategy.

Customer satisfaction is a key factor for the sustained success of our company. To achieve this, we consider the needs related to our activities and ensure compliance with applicable requirements.

The fulfillment of this commitment is based on:

OUR CUSTOMERS

We strive to ensure that customer requirements are identified and transformed into satisfaction, providing the necessary resources to achieve this.

OUR PEOPLE

We are committed to ensuring that our multidisciplinary team is competent and qualified to perform work that impacts the quality and information security of our products or services, providing them with appropriate information and training.

OUR PROCESSES

We plan and control our activities to deliver products and services that meet our customers’ expectations, ensuring the confidentiality, integrity, availability, and privacy of information.

OUR COMMITMENT TO CONTINUOUS IMPROVEMENT AND ITS EFFECTIVENESS

In order to achieve customer satisfaction, we ensure the proper performance of our quality and information security management system, guaranteeing the conformity of our processes and ensuring the conformity of our products and services.

We are committed to meeting requirements and continuously improving the effectiveness of the quality and information security management system, as defined by the ISO 9001:2015 and ISO/IEC 27001:2022 standards.

OUR SECURITY

To provide services in accordance with the Service Level Agreement (SLA), in compliance with legal, contractual, and regulatory requirements agreed with our clients, ensuring the confidentiality, integrity, availability, and privacy of information.
To guarantee the continuity of critical business processes through the implementation of best practices that protect company resources and assets.

Management ensures that this Quality and Information Security Policy is communicated, understood, and applied throughout the organization, and is reviewed for its ongoing suitability.