Quality and Information Security Policy

LOYAL SOLUTIONS, in its processes of design, development, production and support of software solutions aimed at comprehensive quality management and document management for companies, establishes a strong commitment to quality, information security and continuous improvement as one of the pillars of
its management and competitive strategy.

Customer satisfaction is a key factor for the long-term success of our company. To achieve this, we consider the needs related to our activities and compliance with applicable requirements.

The fulfillment of this commitment is based on:

OUR CLIENTS
We strive to ensure that Client requirements are identified and transformed into satisfaction, providing the necessary resources to achieve it.

OUR STAFF
We are committed to ensuring that our multidisciplinary team is competent and suitable to perform tasks that impact the quality and information security of our products or services, providing them with appropriate information and training.

OUR PROCESSES
We plan and control our activities to provide products and services that meet our clients’ expectations, ensuring the confidentiality, integrity, availability and privacy of information.

OUR COMMITMENT TO CONTINUAL IMPROVEMENT AND EFFECTIVENESS
To achieve customer satisfaction, we ensure strong performance of our quality and information security management system, guaranteeing the conformity of our processes and the conformity of our products and services.

We are committed to meeting requirements and the continual improvement of the effectiveness of the quality and information security management system, as established in IRAM ISO 9001:2015 and ISO/IEC 27001:2022.

OUR SECURITY

• Provide services in accordance with the Service Level Agreement (SLA), in line with legal, contractual and regulatory requirements agreed with our clients, ensuring the confidentiality, integrity, availability and privacy of information;

• Ensure business continuity of critical processes through the implementation of best practices that protect the company’s resources and assets;

Management ensures that this Quality and Information Security Policy is communicated, understood and applied throughout the organization, and is reviewed to ensure its continuous suitability.