Quality and Information Security Policy

LOYAL SOLUTIONS, in its processes of design, development, production, and support of software solutions aimed at comprehensive quality management and document management for organizations, establishes a strong commitment to quality, information security, and continuous improvement as fundamental pillars of its management and competitive strategy.

Customer satisfaction is a key factor for the long-term success of our company. To achieve this, we take into account the needs related to our activities and the fulfillment of applicable requirements.

The fulfillment of this commitment is based on:

OUR CLIENTS

We strive to ensure that our clients’ requirements are identified and transformed into satisfaction by providing the necessary resources to achieve this goal.

OUR PERSONNEL

We are committed to ensuring that our multidisciplinary team is competent and qualified to carry out tasks that impact the quality and information security of our products and services, by providing them with appropriate information and training.

OUR PROCESSES

We plan and control our activities to deliver products and services that meet our clients’ expectations, while ensuring the confidentiality, integrity, availability, and privacy of information.

OUR COMMITMENT TO CONTINUAL IMPROVEMENT AND EFFECTIVENESS

To achieve customer satisfaction, we ensure the effective performance of our Quality and Information Security Management System, guaranteeing the conformity of our processes and the compliance of our products and services.
We are committed to meeting requirements and continuously improving the effectiveness of our management system, as defined by IRAM ISO 9001:2015 and ISO/IEC 27001:2022 standards.

OUR SECURITY

  • Provide services in accordance with the Service Level Agreement (SLA) and in compliance with the legal, contractual, and regulatory requirements agreed upon with our clients, ensuring the confidentiality, integrity, availability, and privacy of information.

  • Ensure the continuity of critical business processes through the implementation of best practices that protect the company’s resources and assets.

Management ensures that this Quality and Information Security Policy is communicated, understood, and applied throughout the organization and reviewed regularly to ensure its ongoing suitability.

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