Case Study

ABOUT

Verónica is an Argentine dairy company founded in 1923 as a small family business and later acquired by a family of Spanish immigrants. It operates three industrial plants in the heart of Argentina’s most important dairy basin, transforming more than 360 million liters of milk into dairy products each year for the Argentine and international markets.

THE CHALLENGE

Three plants, one mistake repeated three times

In 2006, Verónica launched a powdered milk line with the main goal of exporting. At that point SENASA, the agency that controls imports and exports of animal-origin products, pointed out some critical points, and the company saw that adopting a food-safety system would help its export plans. It decided to bring in software to organize its documentation more efficiently and monitor its processes, so errors would be easier to catch early.

The need was clear in the audits. “We couldn’t keep making the same mistakes,” Héctor recalls. “Previously, for anything requested in an audit, we had to run out and modify it at all three sites. It was madness.”

THE PROJECT

One system across three plants

Verónica implemented LOYAL DMS and QMS, and now uses the system in all three plants. The search and implementation went smoothly, and the modules work together to give better traceability of documentation and of quality-related processes.

THE SOLUTION

One system, three plants

It’s important that all plants work under the same system, with documentation organized to guarantee product quality from the reception of raw materials to the delivery of finished products. That’s also how Verónica supports its FSSC 22000 food-safety certification.

“We have been using LOYAL for many years, and without the kind of document management that the system provides, we would have been repeating mistakes all the time. Verónica has several production lines, but we also have three plants, and it is necessary to have good communication between all of them. The power and organization that the system gave us is invaluable.” — Héctor Spedaletti

A working relationship, not just a support ticket

“The training with the consultant was very satisfactory,” Héctor says. “Today we have an excellent relationship with Luis. When there’s an issue to solve, we can discuss it calmly, as we both know the system very well. This facilitates communication and progress.”

KEY RESULTS

• Changes requested in audits no longer have to be made separately at each of the three sites
• All three plants work under the same system, with documentation organized from raw material to finished product
• FSSC 22000 certification is supported through traceable documentation and quality processes
• Employees worked from home during the pandemic without access problems, and the system provides a full backup of company documentation

CUSTOMER EXPERIENCE

“We value LOYAL because of all the extra work it spares us. It makes a lot of things easier. The product is undoubtedly very good, and it has given us excellent results. During the pandemic, we continued to work in the same way we had been doing.” – Héctor Spedaletti.

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