Case Study

ABOUT

Verónica is an Argentine dairy company founded in 1923. It operates three industrial plants in the heart of Argentina’s most important dairy basin, transforming more than 360 million litres of milk into dairy products each year for the Argentine and international markets.

THE CHALLENGE

Three plants, one mistake repeated three times

In 2006, Verónica launched a powdered milk line aimed at export markets, which brought the business under SENASA’s oversight and its HACCP food-safety requirements. Meeting those standards meant getting documentation and process monitoring right across every site. That wasn’t happening yet. “We couldn’t keep making the same mistakes,” Héctor recalls. “Previously, for anything requested in an audit, we had to run out and modify it at all three sites. It was madness.”

THE PROJECT

One system across three plants

Verónica implemented LOYAL DMS and QMS to centralize documentation and support quality management across all three plants, replacing a process where every audit finding had to be repeated manually, site by site.

THE SOLUTION

Centralized documentation, connected quality management

LOYAL DMS brings documentation from all three plants into one system, keeping information consistent across locations. LOYAL QMS manages the follow-up of quality processes, supporting certification and food-safety requirements. Together they give Verónica one management framework instead of three, from raw-material reception through to finished product.

Supporting FSSC 22000 and exports

LOYAL supports Verónica’s quality processes tied to FSSC 22000 certification and export requirements, helping the company stay consistent across its plants.

A working relationship, not just a support ticket

“The training with the consultant was very satisfactory,” Héctor says. “Today we have an excellent relationship with Luis. When there’s an issue to solve, we can discuss it calmly, as we both know the system very well. This facilitates communication and progress.”

KEY RESULTS

• Audit changes are no longer repeated manually across three sites
• Documentation and quality processes are centralized across all three plants, from raw material to finished product
• FSSC 22000 and export requirements are supported by one consistent system
• Employees kept working from home through the pandemic without access problems

CUSTOMER EXPERIENCE

“We value LOYAL because of all the extra work it takes off our hands. It makes a lot of things easier. During the pandemic, we continued working exactly as we had been.” Héctor Spedaletti, Process and Quality Assurance Manager, Verónica

Could LOYAL connect your organization?

Centralize documentation and quality processes across multiple sites in one system.

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