“During the update to LOYAL 6, we felt completely supported.”
Belkis George, Food Engineer & Quality Management Coordinator, Pampa Cheese
BELKIS GEORGE
Coordinadora de Gestión de Calidad en Pampa Cheese
Client Story
ABOUT PAMPA CHEESE
Premium cheeses from the heart of Latin America’s largest dairy region
Pampa Cheese is an Argentine company based in Progreso, Santa Fe, in the largest dairy region in Latin America. It produces and distributes premium cheeses and dairy products, with a global export focus that includes China, the United States, and Saudi Arabia.
AN INTERVIEW WITH THE QUALITY COORDINATOR
From organising documentation to ISO 22000 certification
Belkis George, Food Engineer and Quality Coordinator at Pampa Cheese, spoke with us by video call about how LOYAL contributes to the company’s continuous improvement every day.
The idea of a management system arose in 2020, in the middle of the pandemic. Pampa Cheese needed to organise its documentation and streamline information flows across its areas, and it also aimed to achieve ISO 22000 certification. With the support of LOYAL, it succeeded in June. With the company growing strongly, it is now planning FSSC 22000 certification for 2023.
UPGRADING TO LOYAL 6
A new version after almost three years with DMS and QMS
Almost three years have passed since the DMS (document management) and QMS (quality management) modules were implemented. In that time LOYAL has evolved, and the result is LOYAL 6, with a more modern, dynamic, and user-friendly layout. This year, Pampa Cheese’s challenge was to migrate to the new version, and we supported the team throughout.
César López provided the training, and the team stayed in constant contact with him to run tests and resolve questions. The new screens looked different at first, but the team soon saw the benefits.
“The truth is, it’s much better than the previous one: more user-friendly and practical.” — Belkis George.
Belkis said they have only recently started using LOYAL 6 and are still getting used to it. She explained that it is a more complete version, with features they are discovering gradually.
“It’s good that they’re modernizing, that they’re changing the versions so that the system doesn’t become obsolete.” — Belkis George
A SAFE PLACE TO PRACTISE
Training, testing, and support throughout the update
Belkis described the update experience as “excellent,” and said the team felt fully supported. It’s normal to have questions after training, and they were answered promptly and effectively. She singled out one feature that gave her peace of mind: a test page.
“I found it very useful to have a test page to practice on, where I could edit the documents without it being reflected in our system. During use, I had a lot of questions that I sent via message and received automatic answers.” — Belkis George
LOYAL 6 is now fully operational at Pampa Cheese. Belkis recommends that every customer still on LOYAL 5 upgrade to this version, which she finds simple and efficient.
THANK YOU
Improving every day
We thank Pampa Cheese and Belkis George for sharing their experience. We will keep working to improve every day.
A smoother transition to LOYAL 6
Upgrading your management system doesn’t have to mean managing the transition alone. With training, testing environments, and ongoing support, LOYAL helps teams move confidently to the latest version.
