“I would recommend LOYAL Solutions to other companies because of its practicality and because it meets all the requirements of any quality management system. I feel confident with LOYAL that I am complying with what the ISO or GMP standard requires for a document management system.”
— Mauricio González, Pharmaceutical Manager of Quality, Regulatory Affairs and Technology Transfer, and Technical Director, AP Biotech
MAURICIO GONZALEZ
Farmacéutico Gerente de Calidad, Asuntos Regulatorios y Transferencia de Tecnología - DT de AP Biotech
Client Story
ABOUT AP BIOTECH
Diagnostic solutions for people’s health and well-being
AP Biotech imports and manufactures in vitro diagnostic medical products. It is recognised for its service and constant innovation, focused on improving people’s health and well-being.
With over 10 years of experience providing diagnostic solutions in the health sector, the company has more than 60 active employees at its plant in Lomas de Zamora, Buenos Aires.
AN INTERVIEW WITH THE QUALITY MANAGER
Why a regulated company needed a document management tool
We interviewed Mauricio González by video call. He told us how the collaboration began.
“Since AP’s activity is regulated and requires the implementation and certification of good manufacturing practices, LOYAL, as a tool for quality management and document management, ends up being a fundamental player in that implementation. It was in our search for different tools to manage and process documents that we came across LOYAL…” — Mauricio González
DOCUMENT AND QUALITY MANAGEMENT
Two of LOYAL’s five modules
AP Biotech implemented two of the five modules in the system: DMS (Document and Content Management) and QMS (Quality Management). Mauricio highlighted the system’s ease of use and practicality, and the improvements it brought to the company’s internal processes.
A FAST, WELL-SUPPORTED IMPLEMENTATION
A massive document upload, completed on time
Mauricio pointed to the speed of the implementation. The team completed a massive document upload on time and correctly, which he credits to the performance of the LOYAL team.
“The implementation process was quite dynamic and fast; we did a massive upload of documents, thanks to the support we received from the people at LOYAL. During the implementation phase, all the training, development, and support activities were excellent. I can say that they advised us and treated us very well, and were always willing to give us the necessary help and support.” — Mauricio González
THANK YOU
Working together from the start
We thank Mauricio for the interview and everyone at AP Biotech for their collaboration and helpfulness from the beginning. We also congratulate our Sales and Help Desk teams on their excellent teamwork throughout the process. We will keep working to improve every day.
We recommend watching the full interview to see the complete customer experience, from contracting the service through installation and after-sales support.
Could LOYAL help you meet ISO and GMP requirements?
Manage your quality documentation with a practical, centralised platform.
