Case Study

ABOUT

Remotti S.A. is an Argentine dairy company founded in 1930 and based in Emilio V. Bunge, Buenos Aires. The company produces a range of dairy products, combining traditional craftsmanship with modern technology.

THE CHALLENGE

From shared folders to a system built for the work

Before LOYAL, Remotti managed its documentation through shared Dropbox folders, with access limited to three people. The Quality team needed a more structured way to manage documentation and support its goal of ISO 22000 certification. During implementation, it also identified a specific need no off-the-shelf system covered: digital records that could be continuously updated by their own authors.

THE PROJECT

A recommendation, twice over

Remotti was pointed toward LOYAL through a referral from someone at Arcor who had used the system, and by an external consultant familiar with the platform. Working with LOYAL consultants, the team implemented DMS to centralize its documentation. “The consultants, Luis and Lucila, always explained things step by step,” Valeria says, “and that helped us understand the software much better.”

THE SOLUTION

Built because it didn’t exist yet

“When we raised this need, they told us there was no such functionality in LOYAL,” Valeria recalls. LOYAL’s consultants built it anyway: a custom development that lets authorized users see a record’s latest information while the document’s author adds new data directly, with no new modification permissions and no new document version required.

Adapted to Remotti’s workflow

The functionality is now used across different areas of the company, including fungi counts in production chambers, complaint tracking, and other operational records that need ongoing updates.

Centralized, and built for ISO 22000

Remotti’s documentation now runs through LOYAL DMS instead of shared folders, giving the Quality team a structured environment to support its ISO 22000 certification goals. LOYAL’s help desk has also responded quickly whenever questions came up.

KEY RESULTS

• A custom feature built specifically for Remotti is now used across production, complaints, and other operational records
• Digital records update in place, without new permissions or new document versions
• Documentation is centralized in one system, replacing Dropbox folders accessible to only three people
• ISO 22000 certification is supported, backed by fast response times from LOYAL’s help desk

CUSTOMER EXPERIENCE

“I have already recommended the LOYAL system to many people working in quality. I am currently doing a course on audits, and I commented on the advantages we have had at Remotti since the implementation of the system. To be honest, we are very satisfied with the product and with everyone’s attention to us.” María Valeria Cañete, Quality Manager, Remotti S.A.

Do you have a process that needs to work differently?

LOYAL can be adapted to specific document and quality-management requirements, including customized functionality when standard features don’t meet a particular need.

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