Case Study

ABOUT REMOTTI

Remotti S.A. is an Argentine dairy company founded in 1930 and based in Emilio V. Bunge, in the northwest of Buenos Aires Province, a dairy basin known for its cheese. The company produces a range of dairy products, combining craftsmanship with the highest technology.

THE CHALLENGE

From shared folders to a system built for the work

Remotti was looking for a management system to optimize its processes, mainly because it handles a large volume of documents. Until then, all its documentation lived in shared Dropbox folders that only three people in the organization could access.

ISO 22000 was another reason. “From the quality area, our main objective is to achieve ISO 22000 certification,” Valeria says. “One of the requirements of the standard is precisely the control of document management, which is why it is necessary to have all the information organized within a secure system.”

THE PROJECT

A recommendation, twice over

Remotti contacted a LOYAL sales representative after a person who worked at Arcor and had used the tool recommended it. The company also hired an external consultant who knew LOYAL and gave good references. “Our interest in implementing document management software stems from the need to have a system that supports how we handle information,” Valeria says.

The DMS implementation went well, with Remotti’s team working alongside LOYAL consultants. “The consultants, Luis and Lucila, always explained things step by step, and that helped us a lot to understand the software better,” she says. “We are very pleased with their work.”

THE SOLUTION

Built because it didn’t exist yet

Remotti also needed to keep digital records in LOYAL. “When we raised this need, they told us there was no such functionality in LOYAL,” Valeria recalls. The consultants created a custom form where a record can be uploaded and the document’s author can download the file and upload new data.

Everyone with access to the document can see the information as the author updates it. The author doesn’t have to ask for authorization to modify it, pass it to the next step, or generate a new version.

Used across the company

Remotti uses these records in different areas, for example to count fungi in the chambers and to control complaints.

Support that responds

For any problem, Remotti contacted LOYAL’s help desk, and Valeria says response times were very fast. During the pandemic, they had no problems using the system.

KEY RESULTS

• A custom form for digital records was developed for Remotti
• The document’s author can update a record without asking permission or creating a new version, and everyone with access sees the latest information
• The records are used in different areas, including fungi counts in the chambers and complaint control
• Documentation moved from Dropbox folders open to three people into a document management system
• Help desk response times were very fast, and the system worked without problems during the pandemic

CUSTOMER EXPERIENCE

“I have already recommended the LOYAL system to many people working in the quality area. I am currently doing a course on audits, and I commented on the advantages we have had at Remotti since the implementation of the system. To be honest, we are very satisfied with the product and with everyone’s attention to us.”– María Valeria Cañete

Do you have a process that needs to work differently?

LOYAL can be adapted to specific document and quality-management requirements, including customized functionality when standard features don’t meet a particular need.

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