Case Study

ABOUT MANISEL

Manisel is an Argentine company dedicated to planting, harvesting, and marketing peanuts. Founded in 1997, it operates one confectionery peanut selection plant and three blanched peanut plants in Pasco, Córdoba, and has become one of Argentina’s main peanut exporters, with almost 100% of its production exported.

THE CHALLENGE

An auditor’s recommendation, and a growing list of standards

The idea of a management system arose from the need to organize documentation across the company’s different areas. Manisel managed its documents in Word and Excel files in shared folders.

“During a BRCGS audit, the auditor recommended that we migrate to software so that we could better organize the documentation and make the process more streamlined,” Sofía says. “As we are certified with different standards, we needed to centralize everything in one system.”

THE PROJECT

Recommended twice, and already familiar with the platform

The search for software started from two recommendations: one from the external auditor and one from Elcor S.A., an existing LOYAL client. “We evaluated different solutions proposed by the auditor,” Sofía says. “We were already in contact with one of your sales representatives, Matías, so I was already familiar with the system and the way it worked. I also received very good references from the quality people at Elcor, which is why we decided to move forward with LOYAL.”

She also weighed LOYAL’s track record. “It is definitely not the same to implement a platform that has been on the market for years compared to one that has just been developed. We also know that many companies in the industry use LOYAL, and that gives us a good image of the product.”

Manisel implemented DMS and QMS, with KPI planned as a future addition.

THE SOLUTION

One platform for a wide range of standards

With LOYAL, Manisel manages the documentation for its different standards and certifications in a more agile and efficient way. It is certified in ISO 9001:2015, HACCP, and BRCGS, and since it exports almost everything it produces, it also holds Kosher and Halal certifications, which open access to those markets. It is also a member of SEDEX and certified in SMETA, a widely used social auditing procedure. The company expects to manage more than 3,000 documents in LOYAL.

Implementation and support

During training, LOYAL’s consultants guide staff in using and administering the new tools. “We are very satisfied with the work of the consultants, Lucila and Cecilia, and with the help desk,” Sofía says. “The training process was excellent. Everything we asked for was solved.” Manisel already administers the system itself and is uploading all its documentation to LOYAL.

KEY RESULTS

• Documentation for ISO 9001:2015, HACCP, BRCGS, Kosher, Halal, and SMETA is managed in one place, in a more agile and efficient way
• Word and Excel files in shared folders were replaced with a dedicated system
• More than 3,000 documents are expected to be managed in LOYAL
• Manisel administers the system itself and is loading all its documentation into it

CUSTOMER EXPERIENCE

“We are very satisfied with the work of the consultants, Lucila and Cecilia, and with the help desk. The training process was excellent. Everything we asked for was solved.” – Sofía Pucci

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