Case Study

ABOUT

Ledevit is an Argentine company dedicated to the development and marketing of confectionery and bakery products. With more than 140 employees and over 50 years of experience, the company focuses on food safety, continuous improvement, and sustainable growth.

THE CHALLENGE

A last-minute decision, ahead of certification

At the beginning of 2018, Ledevit was starting its certification process and needed all its documentation organized. It had no management system, and everything was done the traditional way. The need for certification came from an internal audit, in which one of the company’s main clients required compliance with the FSSC 22000 food safety standard.

“We had the idea of getting certified at the end of the year,” Andrea and Sofía recall. “It was a last-minute decision to contract a system, because we considered it would speed up the process a lot.”

THE PROJECT

Implementing LOYAL before certification

Ledevit evaluated several document and quality-management systems, and because of the pressure of certification it needed the software running quickly, with all the necessary documentation loaded. It picked a couple of companies and watched a demo from each, looking for something simple and intuitive that could be managed at any level of the organization.

“We chose LOYAL because the system was a perfect fit for our need at the time,” Andrea and Sofía say. Implementation began in January 2018.

THE SOLUTION

One system, each department managing its own

Ledevit uses LOYAL to manage documents and quality across all its areas: General Management, HR, Production, Sales, Commercial, Quality, and Purchasing, with more than 300 documents created. As an SME, every area needs to be involved and committed to managing its own processes.

“Our idea has always been that each sector of the organization manages its own documentation,” Andrea and Sofía explain. From the management side, they publish monthly reports on each area’s documentation status and then develop indicators for closer monitoring.

Passing both audit stages

Later that year, Ledevit went through the two stages of the FSSC 22000 certification audit and passed both. The auditor highlighted the company’s work, and seeing the change with the new system signaled a will to grow and improve.

Access from anywhere

During the COVID-19 pandemic, employees working from home could access the system without problems and carry out all related activities. “It would not have been possible otherwise,” Andrea and Sofía note. “It was a great advantage for us to have an online system and all our information uploaded to the cloud.”

KEY RESULTS

• Both stages of the FSSC 22000 certification audit were passed in 2018, the same year implementation began
• More than 300 documents were created in LOYAL, with every area managing its own
• Management monitors each area’s documentation through monthly status reports and indicators
• Employees working from home could access the system and carry out all related activities during the pandemic

CUSTOMER EXPERIENCE

“We are pleased with the support team. Whenever we have had issues, we have raised them and we always get a quick and concrete response.” – Andrea Escudero & Sofía Magro.

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