“It is very positive to have LOYAL as a supporting tool for the continuous improvement of our management system.”
Silvana Daverio & Karina Fiezzoni, Ph.D. Pharmaceutical Sciences
Quality Assurance Department, Domecq & Lafage
Case Study
ABOUT
Domecq & Lafage is a clinical laboratory testing provider that has served Hospital Alemán in Buenos Aires for more than 40 years. The laboratory operates across multiple locations, offering more than 1,000 tests across a wide range of clinical specialties, with a strong focus on quality and patient safety.
THE CHALLENGE
Manual work, entered twice
Before LOYAL, findings and non-conformities were reported manually and then re-entered into an Access database by the Quality Assurance Department. The same information was recorded twice, while teams across different facilities had limited direct involvement in the process.
Domecq & Lafage needed a more centralized and collaborative way to manage quality findings.
THE PROJECT
Starting with QMS
Domecq & Lafage implemented LOYAL to support its Quality Management System, purchasing the DMS, QMS, and KPI modules.
- QMS — currently in use to manage findings and non-conformities
- DMS — planned as the next phase for document management
THE SOLUTION
Reporting, without the duplicate entry
Teams across facilities detect and report deviations directly through LOYAL, where findings and non-conformities are classified and prioritized for structured follow-up.
LOYAL also supports Quality Assurance training: during their QA rotation, Biochemical Residents use the platform to run individual improvement projects, gaining practical experience while contributing to the management system.
KEY RESULTS
- Simpler reporting — deviations go directly into LOYAL, eliminating manual re-entry into Access
- Structured follow-up — findings and non-conformities are classified and prioritized within the system
- Practical training — residents gain hands-on QMS experience through real improvement projects
- Greater collaboration — quality processes connect teams across facilities and departments
AREAS INVOLVED
Patient Reception · Sample Collection & Reception · Analytical Departments · Quality Assurance · Technical Direction · Facilities · Systems · Administration · Marketing
NEXT STEPS
Expanding LOYAL across the management system
- 01 — Document Management — migrate existing documentation to LOYAL DMS
- 02 — Additional Processes — expand LOYAL to personnel training, work-accident records and follow-up, employee registration forms, and other management-system processes
Could LOYAL help reduce manual quality processes?
Connect quality teams, simplify reporting, and manage findings in one platform.
