“LOYAL was the perfect answer. It works well wherever you are.”
Belén Patiño, Quality Manager, Cremigal
BELÉN PATIÑO
Cremigal's Quality Manager
Client Story
ABOUT CREMIGAL
A family dairy in the Entre Ríos countryside, with 30 years of tradition
Cremigal is a dairy company acquired in 1987 by Raúl Valenti and now run by his children, who continue his legacy. Its aim is to keep investing in innovation, continuous improvement, and new markets, nationally and internationally, and to keep reaching every home and creating great moments in consumers’ lives.
Its plant is in the rural area of General Galarza, in the province of Entre Ríos, where it produces dairy products from Holando cow’s milk.
AN INTERVIEW WITH THE QUALITY MANAGER
Organising documentation across every area of the company
Belén Patiño, Quality Manager at Cremigal, spoke with us by video call about how LOYAL supports the company’s continuous improvement.
The idea of a quality management system arose from the need to organise the documentation of the company’s different areas. Cremigal came to know LOYAL when Matías Ansaldi, a LOYAL sales representative, contacted them on LinkedIn. After a first virtual meeting and a second one with the systems team, they were convinced by the presentation and by the economic benefits, and decided to go ahead.
IMPLEMENTATION
Training that adapted to Cremigal’s previous format
Cecilia Lupi led the implementation. During training, our consultants guided the staff in using and administering the new tools.
“The implementation process was a very positive experience. We were always on the same page and Cecilia was very patient with us. In the trainings we practiced everything: the document uploading part, which is the simplest step, and then we put together the non-conformities part. All this was achieved by easily adapting to our previous format.” — Belén Patiño, Quality Manager, Cremigal
MORE AGILE DOCUMENT MANAGEMENT
From the drying line to HACCP
With LOYAL, Cremigal manages the documentation of its drying line, between 100 and 500 documents, along with documentation for its standards and certifications, all more quickly and efficiently. The company is certified and currently implementing the HACCP standard in its 25 kg bag drying system.
WORKING IN THE MIDDLE OF THE COUNTRYSIDE
Why connectivity was the biggest concern, and wasn’t a problem
The plant sits on National Route 12, in the Department of Gualeguay. For the team, reliable performance matters even more given the location.
“LOYAL works perfectly and we are very satisfied with the results. Our biggest concern had to do with Cremigal’s geographic position and the connectivity difficulties that come with that. We are literally in the middle of the countryside, 2.5 km from town. However, that was not an impediment to the proper performance of the system.” — Belén Patiño
LOYAL met their expectations on this point, and the Cremigal team recommends LOYAL’s Quality Management System to other companies in Argentina and Latin America.
Could LOYAL work for your organization?
From rural facilities to complex operations, LOYAL adapts to the way your organization works.
