Loyal Solutions is pleased to share another of our experiences with our clients. In this opportunity, Elcor S.A., a leading company in high quality dairy products, at the forefront of new healthy foods for mass consumption and gastronomy.
In its beginnings, during the year 1987, Elcor S.A. was founded as a family business dedicated to the elaboration of dairy products. Over the years, the family business grew and specialized even more, giving rise to a great variety of products and becoming the most technologically advanced butter factory in Argentina.
Through its productive and commercial activities, Elcor S.A., is committed to manage the quality of the processes, by the interaction of all the levels and sectors of the organization. To achieve this, the company works with the highest national and international quality standards, certifying its food safety management system of the butter and cream production lines, under FSSC 22000.
This certification, based on the ISO 22000 standard and the PAS 220 (or ISO/TS 22002-1) specification, was developed by the Foundation for Food Safety Certification, which is recognized by the Global Food Safety Initiative (GFSI). FSSC 22000 establishes good practice requirements and guidelines that a production system must fulfill in order to obtain a safe product, from the entry of the raw material to the obtaining of the finished product.
This is where Loyal Solutions plays an important role. Jimena Cajeo, quality and laboratory manager, gave us her opinion about the DMS, QMS and KPI modules implemented by Loyal Solutions.
We did not have a quality management system. We managed everything through Word and Excel files. These were stored in a Windows directory, and accesses were established for each user.
As a result of an experience where they were hacked and lost all their documents during an IRAM audit, they decided to hire Loyal's system. In this way, we provide a secure, controlled and reliable way to manage the documents with an electronic backup.
In this situation, the audit firm of IRAM itself, suggested us to migrate the data to a more reliable platform in order to have a better documentation backup. She told us that they were using Loyal Solutions in their company and that she recommended it for its practicality and information security.
The Loyal application was contracted at the end of 2019 and in February 2020 they began the implementation with the consultant. Due to the global context, some of the training had to happen remotely. However, this was not an impediment, as Jimena tells us that the implementation process was very pleasant and rewarding, and that the tool allowed us to keep the quality management system perfectly up to date.
On the other hand, in August of this year, they used Loyal for the first time during a certification maintenance audit, with excellent results. The auditor not only valued the company's commitment to the investment in incorporating the software, but also the work of those who carried out the implementation of the system.
Thanks to the DMS module, they were able to manage all the documents generated by the organization for control, revision, publication, updating and consultation. The QMS module allowed them to manage all the tasks of the quality system (Audits, Nonconformities, Actions and Findings), ensuring that they were performed correctly and providing agility in the management systems with greater control. Finally, the KPI module allowed the evaluation, integration and fast and precise follow-up of the performance indicators in the business processes.
The tool was very useful to our company, it speeds up the development of the audits very much. Jimena says she would recommend Loyal Solutions to other companies.
Our goal is to succeed in certification and satisfy our clients. We hope and work to ensure that the experiences of each of our users live up to their expectations. We would like to thank Elcor S.A. for their trust and we promise to always provide a quality service.
Do not lose control of your processes and manage your business documents.