With the Loyal system it is quite easy to organise the information, whatever the standard. In our case, we have everything related to the ISO 9001:2015 standard loaded into the system, and within this, at one point we include the IRAM 14108 Good Manufacturing Practices standard, specific to animal products. 

ALICAN

 

On this occasion, we are proud to present another success case with one of our clients: Alican, a company dedicated to the production and marketing of balanced food for dogs and cats.

With more than ten years of experience, the company seeks to care for pets by providing them with the best food, so they develop products that combine the best ingredients, which provide the necessary nutrients to optimise their health and meet their specific nutritional needs.

Alican’s primary goal is to satisfy its clients and contribute to improving the quality of life of their pets. To achieve its objective, the organisation is governed by the strictest quality standards in the market. For this, it is necessary for the company to have an efficient management system that allows them to organise all their documentation and correctly follow up all the processes involved.

Analía Quiroga, Head of Quality Assurance, met with us to give us her opinion on the Loyal Solutions software and the implemented DMS and QMS modules.

A few years ago, the company was looking for a management system that would allow them to digitise the documentation they were keeping on paper. After having compared different solutions, Alican finally opted for the implementation of Loyal in their company due to its high level of parameterisation, making it possible to adapt the system to their needs in terms of document and quality management.

Another important aspect in making the decision was that they were in contact with another of our clients, who fully recommended the system to them. In addition, Analía told us that they had a very quick response from Loyal and that was also a great differentiator for them.

When we started our search, we investigated several management systems. Firstly, we were in contact with the quality people from a Cordoba refinery and they spoke very highly of Loyal. Having a reference from this company helped us to make our final decision. It should also be noted that we immediately received a response from the Loyal team.

At the same time, Alican was in the process of transitioning from ISO 9001:2008 to the new version of ISO 9001:2015. The big difference between the new version and the old one is the structural changes that are made in the new standard and that is to adopt the high-level structure or Annex SL, i.e. a generic structure that can be applied to all Management Systems and provides a common structure for the integration of different ISO standards in the same company.

The implementation and certification of the ISO 9001 quality system is the global management tool that leads to products of consistent quality, production efficiency and maximum commitment to customer satisfaction.

In the middle of the software purchase, we were also going through the transition from ISO 9001:2008 to ISO 9001:2015. We worked together with the consultant and managed to parameterise all the points of the standard. The process was very quick and agile, we had no problems loading all this information into Loyal.

Alican’s quality management system is based on the standards of the ISO 9001:2015 and IRAM 14108 – Good Manufacturing Practices for food for animal consumption, referring to food safety.

The production of each product complies with high nutritional, physicochemical and biological standards, so as to make them useful and safe for the consumers for whom each product is intended. The application of the GMP system and the implementation of HACCP are fundamental pillars for the production of safe food.

With the Loyal system it is quite easy to organise the information, whatever the standard. In our case, we have everything related to the ISO 9001:2015 standard loaded into the system, and within this, at one point we include the IRAM 14108 Good Manufacturing Practices standard, specific to animal products.

Analía told us that the next step in terms of quality is to achieve ISO 22000 certification, which is aimed at any type of organisation in the food chain, regardless of its size and complexity, seeking an integrated and consistent management of food safety, beyond the requirements established by legislation.

With Loyal’s system, it is possible to implement, automate and maintain your Food Safety Management System based on ISO 22000. In this way, it facilitates legal compliance, improves the level of process control, minimises the main food risks and their associated costs.

We would like to become ISO 22000 certified to reinforce food safety. At Alican, we are currently going through a very dynamic process of innovation and development. The idea is to keep adding information to Loyal and to be able to use all the functionalities.

Analía also mentioned that they use the Quality Management System module, among other things, for complaint management. Implementing software for this type of task helps to comprehensively manage the handling of complaints and claims received, from their registration to their resolution, allowing for assigning responsible parties at each stage of the process. In this way, complaints are resolved in a timely and satisfactory way.

The QMS module really speeds up our work and helps us a lot with non-conformities and customer complaints, which we used to handle manually. Specifically for complaint management, we parameterised everything with the consultant according to our flowchart and who should be involved at each stage.

In the context of the 2019 pandemic, they started the implementation of Loyal, which turned out to be successful. Analía assures us that they had no problems connecting to the system from home. They were able to carry out the training and tasks inherent to Loyal without any problems.

n this pandemic context, although the plants continued to operate, the vast majority were working from home and we communicated by video call. We were always able to access the system and had no problems in terms of connectivity.

Sharing time with our dogs and cats is a powerful and unique experience for Alican, which is why, day by day, from their modern industrial plant, they research and develop evolved formulas that optimise their health. With its wide range of products strategically developed to meet all the needs of its customers, the company is committed to quality standards.

From Loyal Solutions we thank you for choosing us and letting us accompany you in your process of continuous improvement. We will keep working to ensure that the experiences of each of our users live up to their expectations.