“In a few minutes we already have an answer. The back and forth is very fast, so we can be more efficient in providing solutions to our internal customers.”
Pablo A. Martínez, Standardisation Analyst, AcerBrag
ACERBRAG
PABLO A. MARTÍNEZ
Standardisation Analyst at AcerBrag
Case Study
ABOUT ACERBRAG
AcerBrag is an Argentine steel manufacturer with 50 years of experience, part of Votorantim S.A. The company produces long steel products from scrap metal for the construction, agricultural, domestic, and international industrial sectors. Its mission is built around a good working environment, the safety of its employees, and the sustainable growth of the community.
THE CHALLENGE
A system that couldn’t keep up
Following a corporate restructuring, AcerBrag needed to replace its document-management system. The previous one had become hard to maintain, with limited support and difficulties uploading new documents and tracking workflows. Document management also rested largely with one analyst, who handled uploads, revisions, and controlled copies.
THE PROJECT
Recommended internally, delivered by a familiar consultant
In 2020, AcerBrag chose LOYAL and its document migration service, following a recommendation from colleagues in the company’s own Engineering and Projects area. The project migrated 1,400 documents and implemented the DMS and QMS modules, all carried out remotely during the COVID-19 pandemic. Despite some uncertainty about remote work, the process went very well, and the project was finished in November 2020.
Consultant César López worked alongside Pablo throughout. “César is an excellent professional and a great person,” Pablo says, “always willing to collaborate and solve doubts, with the aim of achieving the goals in the planned time.”
THE SOLUTION
Workflows that can be adjusted
With LOYAL, AcerBrag can now adjust its document workflows, something it couldn’t do before, and it has seen greater involvement from staff, which has led to great satisfaction.
DMS and QMS, in one platform
AcerBrag now has both modules, covering document management and quality management. The team has told LOYAL it is very satisfied with the new tool for standardization, migration, and document review. A review of the company’s management processes by its corporate side, with an agent from Brazil, was under way at the time of the interview.
A Support Desk worth using
Pablo stresses the importance of sending help tickets through the Support Desk, which he considers excellent.
KEY RESULTS
- 1,400 documents were migrated, with DMS and QMS implemented in the same project
- Workflows can now be adjusted, and staff are more involved in document management, which used to rest largely with one analyst
- Implementation was completed in November 2020, during the pandemic
- The team is very satisfied with the tool for standardization, migration, and document review, and rates the Support Desk as excellent
CUSTOMER EXPERIENCE
“Our experience from the beginning has been very good. The willingness of the team has been excellent, so I would definitely recommend LOYAL Solutions to anyone looking for a new quality and document management system.” – Pablo A. Martínez.
WHAT’S NEXT
At the time of the interview, AcerBrag was evaluating additional KPI and RSK modules for its internal control and inventory areas. “We have the potential to exploit LOYAL,” Pablo says, “and the different areas are informing us about the improvements they have noticed since switching to LOYAL.”
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