“In a few minutes we already have an answer. The back and forth is very fast, so we can be more efficient in providing solutions to our internal customers.”
Pablo A. Martínez, Standardisation Analyst, AcerBrag
ACERBRAG
PABLO A. MARTÍNEZ
Standardisation Analyst at AcerBrag
Case Study
ABOUT
AcerBrag is an Argentine steel manufacturer with 50 years of experience, part of Votorantim S.A. The company produces long steel products from scrap metal for the construction, agricultural, domestic, and industrial sectors, with a mission built around safety, a strong working environment, and sustainable growth in the communities where it operates.
THE CHALLENGE
A system that couldn’t keep up
Following a corporate restructuring, AcerBrag needed to replace its existing document-management system. The previous system was becoming difficult to maintain, with limited support and recurring problems uploading documents and managing workflows. Document management was also highly centralized, with one analyst responsible for uploads, revisions, and controlled copies.
THE PROJECT
Recommended internally, delivered by a familiar consultant
In 2020, AcerBrag selected LOYAL and its document migration service, following a recommendation from colleagues in the company’s own Engineering and Projects area. The project included migrating 1,400 documents, implementing DMS and QMS, adapting workflows to AcerBrag’s requirements, and carrying out the work remotely during the COVID-19 pandemic. Consultant Cesar López led the project alongside Pablo. “César is an excellent professional and a great person,” Pablo says, “always willing to collaborate and solve doubts.” The implementation was completed in November 2020.
THE SOLUTION
Flexible, decentralized workflows
LOYAL let AcerBrag adapt document workflows to the way its teams work, offering far more flexibility than its previous system. The new system also reduced dependence on a single person for document management and opened the door to greater employee involvement in document and quality processes.
DMS and QMS, working together
Document and quality management now run through one platform, connecting document control with quality processes. A corporate review of the company’s management processes, conducted by an agent from Brazil, also responded positively to the new tool.
KEY RESULTS
- 1,400 documents were migrated, with DMS and QMS implemented in one project
- Document management was decentralized, reducing dependence on a single administrator
- Support was fast and responsive, confirmed both internally and by an external corporate review from Brazil
- Implementation was completed in November 2020, despite the pandemic
CUSTOMER EXPERIENCE
“Our experience from the beginning has been very good. The willingness of the team has been excellent, so I would definitely recommend LOYAL Solutions to anyone looking for a new quality and document management system.” Pablo A. Martínez, Standardisation Analyst, AcerBrag
WHAT’S NEXT
AcerBrag is evaluating additional KPI and RSK modules to support its internal control and inventory areas. “We have the potential to exploit LOYAL,” Pablo says, “and the different areas are informing us about the improvements they have noticed since switching to LOYAL.”
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